If your child's device has been damaged, lost or stolen, you may be able to utilise the insurance coverage that was purchased at the same time as checking out your device.
If you have purchased insurance coverage with your order, but are unsure of how to submit your claim, please contact our Customer Service Team using the Contact Us button at the bottom of the page. They will gladly point you in the right direction for support.
If you know who your coverage is through, but are unsure of how to reach them, please visit our support page: www.jbeducation.com.au/support.