If your child is having technical problems with their device, we understand that this can cause an issue with your child's learning. It’s always very stressful when technology doesn’t work the way it should. That’s why we aim to make it as easy as possible to have your child’s device assessed/repaired.
Often, the best resolution is to bring your device to your school’s IT department. Staff will assess the device, and if necessary, they can assist in lodging a warranty claim on your behalf.
If this is not possible, we suggest contacting the manufacturer directly for assistance.
We recommend visiting our Support Page (www.jbeducation.com.au/support), where you will find contact information for each supplier, as well as policy information for your coverage.
Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in-home support and advanced troubleshooting. In many circumstances, the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired.
Of course, if you prefer, you can contact our team directly for assistance on 1300 730 548, or via our Contact Us form selecting the Warranty/Repair/Returns Enquiry option.